FAQ - frequently asked questions

This is quite simple. Click on 'Login' in the upper right corner and register in a few steps for a personal account. But you can also put together a personal shopping cart in advance, because during the shopping process, we offer you once again the opportunity to create a personal account.

After creating a personal account, you can conveniently log in to future purchases and shop without re-entering data. You can also see in your order summary your previous orders and your wishlist.

Yes, you can also order as a guest without a personal account. You have already added items to the cart? Start the purchase process in your shopping cart and select the option 'Order without registration' in the step 'Personal data'. By clicking on the button 'guest order' you will be redirected to the login page, where you have to fill in all fields marked with * and then go to the checkout.

Go to the menu item 'My Account' and click on 'Forgotten password' orhere. There you have the opportunity to enter your e-mail address. Afterwards we will send you an e-mail with which you can change your password. If you do not receive an e-mail with your access data within the next few minutes, please check whether you have already registered in our shop. If not, please catch up once during the ordering process. You can then set a password yourself. As soon as you are registered, you will be able to log in with your e-mail address and password in the future. If you are sure that you have already registered in our shop, please check if you have made a mistake when entering your email address or password. If, despite the correct e-mail address and existing registration, you still have problems with the login and also do not receive a 'Forgotten your password' e-mail, please contact us by e-mail at: info@holzspielerei.com

After you have logged in, you can change the delivery address under 'My account' under the menu item 'Delivery addresses'.

After you have logged in, you can under 'My Account' click the menu item 'E-mail address / Password' and make changes.

We offer you orders primarily via online shop. For orders in our online shop, you put all desired items in the shopping cart, click on 'order' and then fill out all the necessary fields. Pay particular attention to the payment method, because in hindsight this can not be changed. You can find out more about the payment methods under Payment Options. Once your order has arrived, you will receive a receipt confirmation e-mail.

The Holzspielerei has a large assortment around wooden toys, medieval, fantasy and much more. We offer the following product groups:

Armory

Clothes

Chests

Music

Toys

Jewelery

Decoration

We offer you our items at great prices!

Please report the return to us in advance and indicate the exact defect, as a speedy processing otherwise can not be guaranteed. For the return, please use the return sticker sent by us. The package can be handed over for free at any DHL branch.

There are several ways to easily find products. For example, you simply enter the respective search term in our search box and then get a list with matching articles. You can also directly select the product group you are looking for through our site navigation to view and select the products there.

Of course you can also if you do not live in Germany. Of course, then shipping costs change. In our Shipping cost overview you can get more information. Are you still unsure? Then contact us.

Click on the article you are interested in. Next to the description a box will appear "Notify me when available". Enter your e-mail address there and you will receive a notification as soon as the item is back in stock.

As soon as you notice, please write us an e-mail with order number, number and article number, or call us. If the delivery is not yet packed and shipped, we will add your items. Otherwise, please place a new order.

Please send us an e-mail with the order number and your name. We will cancel the order for you. After the products have been shipped, canceling is no longer possible.

Our shipping costs can be found in our shipping cost overview.

On request, we also deliver by forwarding companies, transport costs are calculated individually for you to guarantee the best price. We need your phone number and e-mail address. An appointment for the delivery is possible with the forwarding company for a surcharge.

For orders with more than one item, shipping can be done in multiple packages. You can find the individual shipment numbers for a package tracking of the shipping notification that was sent to you by e-mail. If you did not receive a number, you can request it from us.

Which payment did you choose? Please check if the money has been transferred to our account. Maybe it was transferred under a different name? If this is the case, please give us the details of the remittance slip. Otherwise, you can also contact us by e-mail or telephone.

The tracking number will be emailed to you after the package has been shipped. If you did not get a number, feel free to contact us.

Yes, you can also pick up your order yourself. When ordering, please already indicate "pickup" and contact us regarding the collection date.

Everything about our possible payment methods can be found here.

Note the exact promotional coupon conditions for your code before proceeding to checkout, including the minimum order value and the validity period. If you have put your product favorites in the shopping cart, go to the checkout via the corresponding button. At the first step in the shopping cart process, you have the option of entering your promotional coupon code or gift coupon code under "redeem coupon" on the left. Now you can confirm your entry with 'redeem coupon'.p>

When entering the promotional coupon and gift coupon codes, please pay attention to the following conditions::

* No unnecessary spaces may be used when copying the code
* Uppercase and lowercase letters must be observed
* The minimum order value, the valid categories and products as well as the period of validity are to be kept!
* Only one coupon code can be entered in the online shop
* Vouchers can not be paid out.
* Vouchers are transferable.
* Lost vouchers can not be refunded.

You can remove the promotional coupon or coupon code by clicking on Remove to the right of the redeemed code.

Please check the following: Did you observe the minimum order value? Until when is the voucher valid? Is the code valid for the products or categories you select? Did you pay attention to uppercase and lowercase letters? If the code still does not work after verification, please email us the code. If it's a system error, we'll add the promotional coupon code to your order.

Satisfied customers are very important to us! And we look forward to every suggestion or improvement. Just contact us by phone or e-mail. To help you as much as possible, it is important that you describe your concerns as accurately as possible. If it concerns an order or an article, please give us the order number or article number.

We are available for you from Monday to Friday from 08:00 to 12:00 and from Monday to Thursday from 13:00 to 17:00 by phone at +49 (0) 8564 1400.
Alternatively, you can always send us an e-mail at info@holzspielerei.com, or contact us via our contact formular.

Please report the return to us in advance, as a speedy processing otherwise can not be guaranteed. For the return, please use the return sticker sent by us. The package can be handed over for free at any DHL branch.

You can find our disclaimer here.

Please send us a short message by e-mail, then we can send you a package mark for the return.

Please report the return to us in advance and indicate the exact defect, as a speedy processing otherwise can not be guaranteed. For the return, please use the return sticker sent by us. The package can be handed over for free at any DHL branch.

This is quite simple. Click on 'Login' in the upper right corner and register in a few steps for a personal account. We'll unlock the account after a quick check. Before registering, the reseller prices can not be seen.

After creating a personal account, you can conveniently log in to future purchases and shop without re-entering data. You can also see in your order summary your previous orders and your wishlist.

No. Unfortunately not. As a reseller you have to create a customer account. You can not see prices before that.

Go to the menu item 'My Account' and click on 'Forgotten password' orhere. There you have the opportunity to enter your e-mail address. Afterwards we will send you an e-mail with which you can change your password. If you do not receive an e-mail with your access data within the next few minutes, please check whether you have already registered in our shop. If not, please catch up once during the ordering process. You can then set a password yourself. As soon as you are registered, you will be able to log in with your e-mail address and password in the future. If you are sure that you have already registered in our shop, please check if you have made a mistake when entering your email address or password. If, despite the correct e-mail address and existing registration, you still have problems with the login and also do not receive a 'Forgotten your password' e-mail, please contact us by e-mail at: info@holzspielerei.com

After you have logged in, you can change the delivery address under 'My account' under the menu item 'Delivery addresses'.

After you have logged in, you can under 'My Account' click the menu item 'E-mail address / Password' and make changes.

We offer you orders primarily via online shop. For orders in our online shop, you put all desired items in the shopping cart, click on 'order' and then fill out all the necessary fields. Pay particular attention to the payment method, because in hindsight this can not be changed. You can find out more about the payment methods under Payment Options. Once your order has arrived, you will receive a receipt confirmation e-mail.

The Holzspielerei has a large assortment around wooden toys, medieval, fantasy and much more. We offer the following product groups:

Armory

Clothes

Chests

Music

Toys

Jewelery

Decoration

We offer you our items at great prices!

Please report the return to us in advance and indicate the exact defect, as a speedy processing otherwise can not be guaranteed. For the return, please use the return sticker sent by us. The package can be handed over for free at any DHL branch.

There are several ways to easily find products. For example, you simply enter the respective search term in our search box and then get a list with matching articles. You can also directly select the product group you are looking for through our site navigation to view and select the products there.

Of course you can also if you do not live in Germany. Of course, then shipping costs change. In our Shipping cost overview you can get more information. Are you still unsure? Then contact us.

Click on the article you are interested in. Next to the description a box will appear "Notify me when available". Enter your e-mail address there and you will receive a notification as soon as the item is back in stock.

As soon as you notice, please write us an e-mail with order number, number and article number, or call us. If the delivery is not yet packed and shipped, we will add your items. Otherwise, please place a new order.

Please send us an e-mail with the order number and your name. We will cancel the order for you. After the products have been shipped, canceling is no longer possible.

Our shipping costs can be found in our shipping cost overview.

On request, we also deliver by forwarding companies, transport costs are calculated individually for you to guarantee the best price. We need your phone number and e-mail address. An appointment for the delivery is possible with the forwarding company for a surcharge.

For orders with more than one item, shipping can be done in multiple packages. You can find the individual shipment numbers for a package tracking of the shipping notification that was sent to you by e-mail. If you did not receive a number, you can request it from us.

Which payment did you choose? Please check if the money has been transferred to our account. Maybe it was transferred under a different name? If this is the case, please give us the details of the remittance slip. Otherwise, you can also contact us by e-mail or telephone.

The tracking number will be emailed to you after the package has been shipped. If you did not get a number, feel free to contact us.

Yes, you can also pick up your order yourself. When ordering, please already indicate "pickup" and contact us regarding the collection date.

Everything about our possible payment methods can be found here.

Note the exact promotional coupon conditions for your code before proceeding to checkout, including the minimum order value and the validity period. If you have put your product favorites in the shopping cart, go to the checkout via the corresponding button. At the first step in the shopping cart process, you have the option of entering your promotional coupon code or gift coupon code under "redeem coupon" on the left. Now you can confirm your entry with 'redeem coupon'..

When entering the promotional coupon and gift coupon codes, please pay attention to the following conditions:

* No unnecessary spaces may be used when copying the code
* Uppercase and lowercase letters must be observed
* The minimum order value, the valid categories and products as well as the period of validity are to be kept!
* Only one coupon code can be entered in the online shop
* Vouchers can not be paid out.
* Vouchers are transferable.
* Lost vouchers can not be refunded.

You can remove the promotional coupon or coupon code by clicking on Remove to the right of the redeemed code.

Please check the following: Did you observe the minimum order value? Until when is the voucher valid? Is the code valid for the products or categories you select? Did you pay attention to uppercase and lowercase letters? If the code still does not work after verification, please email us the code. If it's a system error, we'll add the promotional coupon code to your order.

Satisfied customers are very important to us! And we look forward to every suggestion or improvement. Just contact us by phone or e-mail. To help you as much as possible, it is important that you describe your concerns as accurately as possible. If it concerns an order or an article, please give us the order number or article number.

We are available for you from Monday to Friday from 08:00 to 12:00 and from Monday to Thursday from 13:00 to 17:00 by phone at +49 (0) 8564 1400.
Alternatively, you can always send us an e-mail at info@holzspielerei.com, or contact us via our contact formular.